We’ve got you covered from the time you begin thinking about purchasing AUKEY products. If there are any questions, our FAQ page is a great place to start. If that doesn’t cut it, our customer support team is here.

STEP 1
CONTACT US
Use images or videos if words aren’t enough

STEP 2
IMMEDIATE REPLACEMENT
If there’s an issue,
we make it right, fast.

Returns
If you are within 7 days of purchase, you can return your AUKEY items for any reason. We guarantee that your product will be free of issues when it is sent to your door, so if anything comes up, we’ve got you covered with a return or replacement, no questions asked. Contact our support staff with your order number as proof of purchase.

Replacements
All items are covered for a solid 18 months. If there is a quality issue with your device, you are eligible for a free replacement, sent to your house without the headache. Contact our support staff with your order number as proof of purchase.

Note: AUKEY 18-Month Warranty is valid only for products purchased from AUKEY official website. If you purchased your product from another seller, please contact them directly for service and warranty terms. Please see our terms and conditions for more detailed information.

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